Help center

Getting started

Credits, uploads and your first generation.

• What is Snap AI Studio?Snap AI Studio in one page: AI image, video and audio models from several companies, ready-made tools, and one credit balance that pays for all of them.
• Your first generationMake your first image, video or audio clip: pick a tool, add a photo, check the credit price, sign up when asked and download the result.
• Tools vs studioTool pages come with the model and prompt set up for one job. The studio lets you pick any mode and model and write your own prompt. When to use each.
• How credits workOne credit balance pays for every model and tool. How you get credits, what a generation costs and when credits are refunded.
• Uploading photosWhich files you can upload to Snap AI Studio, how large they can be, and who can see them.

Billing

Plans, top-ups, the first month offer, invoices, cancelling and refunds.

• Plans and creditsThe three paid plans, what the free plan includes, how monthly and yearly billing add credits, and what changes when you switch plans.
• Do credits expire?Credits do not expire and roll over month to month. What happens to your balance when you cancel, miss a payment, get a refund or delete your account.
• Requesting a refundFailed generations are refunded in credits automatically. How to ask for a refund of a plan or top-up payment, which payments qualify and how long it takes.
• Cancel your subscriptionHow to cancel a Snap AI Studio plan in the Stripe billing portal, what happens to your plan and credits afterwards, and how to subscribe again.
• Failed paymentsWhat happens when a checkout or subscription renewal payment fails, what it does to your plan and credits, and how to fix it in the billing portal.
• Invoices and receiptsWhere to find invoices for Snap AI Studio subscriptions and receipts for top-ups, what the receipt email contains, and how to get a copy of an old one.
• First month offerThe discounted first month of Premium billed monthly: who can get it, how it is applied at checkout, what it costs after, and how many credits it adds.
• Top-upsHow to buy a one-off credit top-up, who can buy one, when the credits arrive, and how top-ups compare with a subscription.

Account

Signing in, passwords and your account settings.

• Reset your passwordHow to reset a forgotten Snap AI Studio password, how long the reset link lasts, and how to add a password to an account that uses Google.
• Change your email or passwordHow to change your Snap AI Studio password today, why changing your email address goes through support, and what happens to Google sign-in.
• Trouble signing inWhat each Snap AI Studio sign-in error means, including "This account uses Google sign-in", too many attempts, and linking Google to a password account.
• Delete your accountHow to delete your Snap AI Studio account by email, what is removed, what happens to your subscription and credits, and what to do first.

Content policy

What you can make, why a generation gets blocked and how to report a gallery item.

• What you can createWhat Snap AI Studio lets you make, what it blocks, how prompts are checked before credits are spent, and how shared results are reviewed.
• Why was my generation blocked?Why a prompt or generation was blocked, whether you get your credits back, and what to do if you think it was a mistake.
• Appealing a decisionHow to ask us to review a blocked prompt, a paused or suspended account, or a gallery item that was hidden, and what to include so we can decide.
• Reporting contentHow to report a result in the Snap AI Studio gallery, what each reason means, when a reported item is hidden, and how to report misuse of your likeness.

Licensing

Who owns what you make, commercial use and labelling AI results.

• Commercial useWhen you may use Snap AI Studio results commercially, what free credits allow, and what to check before a result goes into an ad, product or client work.
• Who owns outputs?Who owns the images, videos and audio you make on Snap AI Studio, what rights you keep in your uploads, and what license you give us to run the service.
• Attribution and labellingWhether you need to credit Snap AI Studio or the model when you publish a result, when AI content must be labelled, and how not to mislead people.

Privacy and data

Where your photos go, how long data is kept and how to get a copy or delete it.

• Do you train on my images?We do not train AI models on your photos, prompts or results. Which gateways and model makers receive them to run a generation, and who else can see them.
• Data retentionHow long Snap AI Studio keeps your uploads, results, prompts, credit history and safety records, where files are stored, and how to have them deleted.
• Data requestsHow to ask Snap AI Studio for a copy of your data, a correction or deletion, how we verify it is you, and how long an answer takes.

Best practices

Better prompts, better input photos and picking the right model.

• Writing better promptsHow to write prompts that get the result you want on the first try: structure for images, motion for video, text for speech and music, and what to leave out.
• Choosing a modelHow to choose between the AI models in Snap AI Studio for photos, images, video and audio, with starting picks and how to compare prices before you spend.
• Input photo qualityWhich photos give the best AI results: light, framing, faces, two-person tools, face swap, upscaling and lip sync videos, plus file types and size limits.

Support

How to reach us and what to include so we can help quickly.

• Contact supportHow to reach Snap AI Studio support by email, what to include for account, billing and generation problems, and what you can fix yourself first.

Glossary

Plain definitions of the terms used in Snap AI Studio: credits, models, tools, effects, image to video and more.