Browse the help center
Billing
Plans, top-ups, the first month offer, invoices, cancelling and refunds.
- Plans and creditsThe three paid plans, what the free plan includes, how monthly and yearly billing add credits, and what changes when you switch plans.
- Do credits expire?Credits do not expire and roll over month to month. What happens to your balance when you cancel, miss a payment, get a refund or delete your account.
- Requesting a refundFailed generations are refunded in credits automatically. How to ask for a refund of a plan or top-up payment, which payments qualify and how long it takes.
- Cancel your subscriptionHow to cancel a Snap AI Studio plan in the Stripe billing portal, what happens to your plan and credits afterwards, and how to subscribe again.
- Failed paymentsWhat happens when a checkout or subscription renewal payment fails, what it does to your plan and credits, and how to fix it in the billing portal.
- Invoices and receiptsWhere to find invoices for Snap AI Studio subscriptions and receipts for top-ups, what the receipt email contains, and how to get a copy of an old one.
- First month offerThe discounted first month of Premium billed monthly: who can get it, how it is applied at checkout, what it costs after, and how many credits it adds.
- Top-upsHow to buy a one-off credit top-up, who can buy one, when the credits arrive, and how top-ups compare with a subscription.
Still stuck? Contact support
Email [email protected] from the address you sign in with and tell us what you tried. More options are on the contact page.