Contact support

Support is by email. The address is on the contact page, with a button that opens a new message.

Before you write

Many problems have a self-service fix:

• Change plan, cancel, update your card or download invoices: your account page, then Invoices and billing. See Cancel your subscription and Failed payments.
• Forgot your password: Reset your password.
• Sign-in error: Trouble signing in.
• A generation failed: the credits are refunded automatically. Check Credit history on your account page.
• A request was blocked: Why was my generation blocked.
• Something in the gallery breaks the rules: use its Report button; see Reporting content.

What to include

Write from the email address on your account, so we can find it. Then include what fits your problem.

Account and sign-in

• the email on the account and how you sign in (password or Google),
• the exact error message.

Billing

• the date and amount of the charge,
• the invoice or receipt number if you have it,
• what you want: a refund, a missing credit grant, an invoice copy.

A generation

• the tool or model name,
• the time you ran it, roughly to the hour,
• the prompt, or the fields you filled in on the tool page,
• what you expected and what you got, and the message on the result card if there was one.

Content and safety

• a link to the gallery item, or the date and message for a blocked request,
• for your own likeness, a short note that the item shows you.

Requests about your data

For a copy of your data, a correction or deletion, see Data requests and Delete your account. The same email address handles them.

Legal notices

The company that operates Snap AI Studio and its contact details are in the Terms and the privacy policy.