Some safety decisions are automatic and some are made by a person. You can ask us to review any of them by email.
Which decisions can be reviewed
| What happened | What it means | What to do |
|---|---|---|
| "This request was blocked" | Our prompt check stopped it. No credits were used. | Rewrite the prompt. Write to us if you think the rule was applied wrongly. |
| "Blocked by the safety filter" | The model provider refused it. | Try another model or a clearer prompt. We cannot change a provider's decision, but we can look at whether your credits should have been refunded. |
| "Generation is paused after several blocked requests" | Too many blocked requests in 24 hours. | Wait; the message says roughly how long. Write to us if the blocks were mistakes. |
| "Generation is turned off for this account" | We suspended generation after a review. | Write to us to ask for a review. |
| A shared result disappeared from the gallery | It was reported or we hid it. You still see it in your account. | Write to us if you think it follows the rules. |
The pause starts after 5 blocked requests of either kind in 24 hours. Details are in Why was my generation blocked.
How to appeal
Email us from the address you sign in with. The address is on the contact page. Include:
- what you saw: the exact message, or which gallery item was hidden,
- when it happened, roughly to the hour,
- the tool or model,
- the prompt, and what you were trying to make,
- why you think the decision was wrong.
We keep a record of each blocked request with the prompt, the reason, the model and the time, so we can check what happened.
What we can do
After a review we can:
- unhide a gallery item, which closes the open reports on it,
- turn generation back on for a suspended account,
- correct your credit balance if a refund should have happened.
We do not share the exact words the prompt check looks for, and we do not make exceptions to the content rules in the Terms. Sexual content involving anyone under 18 is never allowed, and we report it to the authorities.
Your own likeness
If someone used your face or photo without consent, that is a report, not an appeal. See Reporting content.