Payments run through Stripe, which keeps the invoices and receipts. You can reach them from your account at any time.

Subscription invoices

  1. Sign in and open your account page.

  2. Select Invoices and billing to open the Stripe billing portal.

  3. Open the invoice list. Each invoice can be viewed and downloaded as a PDF.

Monthly plans get one invoice per month; yearly plans get one invoice per year. A first month at the intro price shows the discount on the invoice.

Receipt emails

After a payment goes through, we email a receipt to the address on your account. It lists the item, any discount, the amount paid, the credits added and your new balance. For a subscription it also shows the renewal date and the invoice number, with a link to view or download the invoice. For a top-up it links to Stripe's receipt.

If you do not see it, check your spam folder. The same details are always available in the billing portal and under Credit history on your account page, where each payment appears as a Subscription or Top-up line with the credits it added.

Credit history is not an invoice

Credit history shows credits, not money: signup credits, subscription and top-up credits, generations and refunds, each with the balance after it. For amounts paid and tax, use the Stripe invoice or receipt.

Taxes

Taxes may be added at checkout depending on where you are. Any tax charged is shown on the invoice or receipt.

Older or missing documents

If you need an invoice you cannot find, or a copy sent again, contact us from the address you sign in with and include the date and amount of the charge.